Etiquette

Arrival – please arrive 10 minutes prior to your schedualed appointment in order to relax and complete any required consultation forms. Please be aware that if you arrive late, the time of your appointment will be shortened in consideration of our next guest.

Cancellation & Re-scheduling – if you need to change or cancel your appointment, please let us know prior to 24 hours before your scheduled appointment, otherwise a cancelation fee will apply. A fee of 100% for all services reserved will be applied for ‘no-shows’. For parties and groups larger then 2 we require 72 hours notice.

Deposits – a holding deposit of $25 is applicable for all treatments. For treatment packages 50% payment is required and for parties and large groups 100% payment is required.

Vouchers & Gift Certificates – must be quoted upon booking, please quote your voucher number to hold your appointment. If your a ‘no show’ your voucher full amount will be forfited.

Children – Whilst we love Children, we ask that in consideration to other guests, you do NOT bring Children or Babies to your appointment.

Mobile Phones / ipads / Technology – To be courteous to all other visiting guests it is a requirement that all technology is set to silent on your arrival to Reflections. Please give our phone number 03 93971984 to any persons that may require to contact you for an emergency such as a babysitter, partner, school ect

 

Comfort

Your comfort is our priority; room temperature, massage pressure, number of pillows or conversation level, please notify us of any preferences you may have so you can enjoy every moment of your experience with us. Al staff members are trained to respect your comfort and privacy. We provide disposable underwear for massage, body and waxing treatments and practise body draping with towels on all areas not being worked on. Please advise us when you make a booking if you have any requests.

 

 

Refund & Returns Policy

If for any reason you are not completely satisfied with your product/s purchase Reflections Williamstown offer a 14 day money-back guarantee from the moment your purchase your skincare goods. Please email management at reflections_dayspa@bigpond.com within the 14 day return period if you are not happy with your purchase.

The 14 day Refund policy does not apply to skincare that has been used, damaged after delivery, or if any attempt has been made to open, empty, change or alter the products. Products to be returned need to be sighted and signed off as not defective to be entitled to the above Refund.

As an exception, if you have had a skin reaction to any skincare product you have used and would like an exchange, credit note or refund, we require a skin reaction form to be filled out and pictures to be taken so we can report to the manufacturer.

Return postage and insurance costs are to be covered and paid by the buyer but may be refunded in the case of any fault on our part.